Water/Sewer Operator

Hays Utility North Corp.
375 Lake Meadows Dr.
Montgomery, TX 77356

General office hours are from 8:00 AM to 4:30 PM most weekdays. After hours, on weekends, or on holidays, the answering service can alert on-duty personnel.
Phone: (936) 588-1166
Water/sewer emergency phone: (936) 588-1166 (24 hrs.)
Email: CustomerService@HaysWater.com
Website: https://hayswater.com/

Set Up or Stop Water/Sewer Service

To set up or stop water/sewer service, please contact the Water/Sewer Operator at (936) 588-1166 or visit the operator’s website https://hayswater.com/. The operator can determine if your address is within the service area and help complete the application process. There are applications, fees, and deposits required at the time service requests, prior to service being provided. Applications, fees, and deposits can be submitted by mail or in person at the Water/Sewer Operator’s office.

New Online eStatements and Bill Pay Available

The Water/Sewer Operator offers ONLINE eSTATEMENTS, BILL PAY and AUTO BILLING PAY through its partner First Billing. The operator encourages use of the Online eStatements option, as it enables customers to get statements anywhere. It also reduces costs of printing and mailing. There are several bill-pay methods and an Auto Bill Pay option offered by First Billing. There are different convenience fees added for each option.

How to Sign Up For Online eStatements and Bill Pay

Signing up is easy, two ways to do this – online or by calling First Billing.

To sign up follow these steps:

  • You will need your account number from a recent statement
  • Go to https://haysnorth.firstbilling.com to the First Billing site or call (855) 270-3592
  • Click on “create new account”
  • Your account number will be a 15 digit number in this exact format. 19908-0123456789 where everyone in MUD3 have the same first 5 digits (19908), then a “-“, then your your old 10 digit account number with “no dashes”. The Statement you receive in May will have the new 15 digit account number.
  • Enter zip code and email, create a user name, password and confirm password. You will get an email back which you need to click on to confirm your email.
  • Sign-in. You can then register for eStatements, pay a bill, set up auto pay, etc.
  • We encourage everyone to sign-up for eStatements so that you can get your statements anytime from anywhere. This is free. You will get an email each month when your statement is available. You can also review all of the other bill pay (auto bill pay) options.
  • If you are currently having Hays debit your bank account automatically, this will not change. You do not need to sign up for a new bill pay method. But we would still appreciate it if you would sign up for eStatements.

If you have any other questions about service or billing please contact the district operator:

Hays Utility North Corporation
Billing address: P.O. Box 1170, Montgomery, Texas 77356
Physical address: 375 Lake Meadows Dr, Montgomery, Texas 77316
Phone: (936) 588-1166